This Shipping and Returns Policy applies to all purchases made on the Meri Bhakti Platform, covering the delivery, returns, and exchanges of calls, chats, products and pooja services offered through our app.
Pooja Video and Prasad Delivery
- Pooja Video Delivery: Pooja videos are personalized and will be delivered digitally within 7 business days after booking confirmation.
- Pooja Prasad Delivery: Pooja Prasad will be shipped to the address provided by the user and may take up to 14 business days to arrive, depending on location and other logistics factors.
2. Refund Policy
- Non-Refundable Poojas: Due to the personalized and spiritual nature of poojas, once a pooja is performed, no refunds will be issued under any circumstances. Users are encouraged to carefully review their order details before confirming.
- Coins Refund: You may request a refund within 24 hours of purchasing in-app coins, provided that the coins have not been utilized for calls with our expert practitioners.
- Processing Time: Please note that any refund requests can take up to 30 days to process.
- For any refund requests or further assistance, please get in touch with our support team at support@meribhaktiapp.com
3. Shipping for Astrology Products
- Standard Shipping: All astrology products, including crystals, gemstones, bracelets, and other items, are shipped within 5-7 business days from the date of purchase confirmation. Delivery times may vary depending on the user’s location.
- Delivery Tracking: Users will receive a tracking link for their orders once dispatched. Users can contact our customer service team for any queries regarding the delivery status.
4. Exchange Policy for Astrology Products
- No Returns, Only Exchanges: Meri Bhakti does not accept product returns. However, exchanges are available for products that are in new, unused, and undamaged condition. The customer must initiate the exchange request within 7 days from the date of delivery.
- Exchange Process: To exchange a product, the customer must: - Contact our customer service team via email at support@meribhaktiapp.com within the 7-day period. - Ship the item back to the address provided by our customer service team. - Shipping costs for exchanges are the responsibility of the customer.
- Once the returned item is received and inspected, Meri Bhakti will process the exchange based on product availability. - Exchange Eligibility: Exchanges will be processed only if the product:
- Is in its original, unused, and undamaged condition.
- Includes all original packaging, accessories, and any documentation. - Non-Eligible Items: Items that show signs of use, wear, or damage are not eligible for exchange and will be returned to the user at their expense.
5. Damaged or Defective Items
- Inspection Upon Delivery: Users are encouraged to inspect all products upon delivery. If any item arrives damaged or defective, users must notify our customer service team at support@meribhaktiapp.com within 48 hours of delivery and provide photographic evidence.
- Non-Returnable Damaged Items: Items that become damaged due to improper handling, misuse, or any cause beyond Meri Bhakti’s control after delivery are not eligible for return or exchange.
- Procedure for Defective Items: In cases of legitimate defects that are verified by our quality team, Meri Bhakti will arrange for a replacement or offer an exchange, depending on product availability. No refunds will be issued for defective items; only exchanges will be considered.
6. General Shipping Terms
- Accuracy of Shipping Information: It is the user’s responsibility to ensure that the correct shipping address and contact details are provided at the time of purchase. Meri Bhakti is not liable for delays or non-delivery caused by inaccurate information.
- Customs and Import Duties (for International Orders): For orders outside of [your country/region], users are responsible for any customs, import duties, or additional local charges that may apply. Delivery times for international orders may vary due to customs processing.
- Failed Deliveries: If an order is undeliverable due to incorrect shipping information provided by the user or if the user fails to collect the package, the item will be returned to Meri Bhakti, and the user will bear the cost of reshipping.
7. Why In-App Coins
- MeriBhakti utilizes an in-app coin system to facilitate seamless transactions for expert calls. The app calculates the duration of your calls with practitioners based on the number of coins in your wallet. This ensures a transparent and efficient method for accessing spiritual guidance while maintaining the spiritual sanctity of the interactions.
8. Customer Support
- Contact Information: For any inquiries related to shipping, exchanges, or damaged products, users can reach out to Meri Bhakti’s customer service team at support@meribhaktiapp.com. We are committed to addressing concerns promptly within our policy framework.
9. Policy Amendments
- Meri Bhakti reserves the right to update or modify this Shipping and Returns Policy at any time. Continued use of the Platform following any changes indicates acceptance of the revised terms.
By purchasing from Meri Bhakti, users agree to abide by this Shipping and Returns Policy and acknowledge that they have read, understood, and accepted all terms outlined above.